To show you ladies and gentleman what I do for 40 hours a week, I will copy some of my work from this morning so that everyone can see how I spend my time. This is an actual ticket:
(For those who don’t know, we have a ticketing system where we document problems we take over the phone)
Ticket Number: 86992
Submitted by: Ben Simpson
Assigned to: Ben Simpson
Received by: Phone
Serviced at: Virtual Services
Initial Request: Wanting to know why when she plugged in the blue cable at her house, it set off the house alarm.
Case History: 10/7/2004 12:40:32 PM
Assigned to Ben Simpson.
10/7/2004 12:40:32 PM
Created by Ben Simpson.
It seems she was using a network cable to connect her modem to the telephone jack on the wall. ::sigh::
I told her that she would need to use a telephone cord to connect her modem to her telephone jack.
She asked me why the line was busy when she dialed, and I told her because we were using the phone line to talk to each other.
She has DSL at the house so I recommended io.clayton.edu as a better alternative for her to quickly check her email.
Now does anyone want to guess what department this lady works with? Thats right, Information Technology. God help us all.